RETURN & REFUND
All sales are final for extensions.
Exchanges are allowed for wig if the wig has not been worn or tampered with within 3 days of receiving it and the return shipping fee is to be paid by the customer.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ebaisydney@gmail.com.
READ FULL REFUND POLICY HERE
SHIPPING POLICY
Order processing for extensions and ready to ship wigs is 3-5 business days and raw wigs are 14-21 business days. These processing times can be extended depending on the circumstances (eg. waiting for customer’s reply). Shipping and handling time is 2-5 business days.
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