Virgin Water Wave Bundles
REFUND POLICY.
All sales are final for extensions.
Exchanges are allowed for wig if the wig has not been worn or tampered with within 3 days of receiving it and the return shipping fee is to be paid by the customer.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ebaisydney@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ebaisydney@gmail.com.
CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
SWIMWEAR, LINGERIE, and ACCESSORIES
May not be returned
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.
RETURNS
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately.
SHIPPING
All orders are shipped USPS First Class or Priority Orders typically take up to 3-4 business day to be processed. Orders placed on Friday- Sunday will be processed starting the following business day.
POSSIBLE DELAYS
We try our best to ensure your order will be delivered on time. Delays are possible during our Holiday and Sale Season. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
TRACKING MY ORDER
To track your order please use tracking number emailed to you once your order has been shipped. If your tracking number does not work visit www.usps.com to manually input your tracking number.
| Hair Material | 100% Virgin Hair, 100% one donor hair, full cuticle available |
| Hair Color | Available in Natural Black, Ombre, Ginger, Burgundy, 1B/99J |
| Length | 8 - 34 inches (1 pcs) |
| Ladies Haven Advantage | Can last up to 5+ years if properly taken care of |
